| Our returns policy is quite simple. TYPE A RETURN - If
we make a mistake - send the wrong item - or there is some defect in the product. We
will refund 100% including the return freight.
TYPE B RETURN - If you order the wrong item or over-order and wish to
return part of an order we will still refund 100% of the cost of the product but we have
to deduct the cost of the freight to you (which was free remember) and of course you also
pay the freight back to us.
To qualify for a 100% refund for either of the above, the product must be returned in a
marketable condition and in its original packaging.
All intended returns (RMAs) should be notified to us by telephone or email within 5
days of receipt of the goods. We will issue you with an RMA # which should be
displayed on the outside of the package and on a note inside the package with a short
reason for the return.
Please use a registered shipping service such as UPS or FEDEX which provide a means of
tracking the shipment.
Special order items are non-returnable - a special order item is one that you cannot order
directly from the site. For example, an item where you have to work with a customer service
representative to get it designed or customized for your application.
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